FAQs

Use our FAQs to find answers to common questions

Question: The text box is too small. Can I add additional text and if so, how?

You have two options:


1. Leave us a message with your additional text at the end of the ordering process.


2. Send us an e-mail with the additional text right after placing your order. Please include our reference number so that we can assign your request to the right order:


Our service team will then insert the text into your card.

Question: I have placed two orders or more. Can they be shipped together so that I don't pay as much postage?

If placed on the same day, your orders will be shipped in the same parcel automatically.

Question: How long is the delivery time?

Within Germany it is usually between 3 and 4 days. To other countries, it extends to between 3 and 5 days.

Question: When will I receive my cards?

To check the current status of your order, please follow the link we sent you in your order confirmation email.

Question: Can I see a specimen copy before my order goes to print?

You can request this by sending us an e-mail or leaving a note at the end of the ordering process.

Question: How can I reorder my cards?

You can find the link in your order confirmation email. The activation code and link can also be found in the invoice of your first order.


Also, you can send us an e-mail with the reference number of your initial order and the number of cards and envelopes that you would like to reorder. Our customer service will place the new order for you.


For your reorder, we charge the lowest possible unit price of your original order.

Question: Do you offer different types of paper?

You can choose between two very high quality papers:


Our smooth, white, fine paper has a velvety-matte finish. The smooth surface is ideal for photo prints.


satin white, lightly textured, fine paper with its exceptionally elegant look and feel is perfect for festive cards.

Question: I have been notified that my image isn't suitable for printing. What should I do now?

Please send us a better quality image by e-mail. It should be at least 500 KB or 300 dpi in size. Our graphic designers will insert the new image into your card and check if it is adequate for printing.

Question: How can I check if my image files are suitable for printing?

First, click on the image file with your right mouse key. A small menu will pop up, including 'Properties' or 'Options'. By clicking on it, you can find more information about the image, including image size.


To obtain a high-quality result, we need images that are at least 500 KB or 300 dpi in size.


If you scan an image yourself, please scan at the maximum resolution.

Question: How can I change the arrangement of the text?

You can send us your request by e-mail or leave us a note at the end of the ordering process. We will try to incorporate these changes into your card.

Question: I discovered a mistake in my card after placing an order. What should I do?

Your order won't be processed immediately after it was placed. You have at least 12 hours to inform us about errors or modifications. The best way to do so is by e-mail and as soon as possible. However, this doesn't apply to express orders, which are usually processed immediately.

Question: Is it possible to modify the color or design of a card?

This is possible only in exceptional cases. For this kind of special request, depending on the complexity of the changes, we take the liberty of an extra charge. Please contact our service team by phone or e-mail and they will tell you if your request can be implemented.

Question: Do you offer leaflets for church weddings?

No, but some of our customers have successfully transformed our menu cards into leaflets for their church wedding.

Question: I have received my cards and have a complaint!

The shipment contains less cards or envelopes than were ordered, the cards are blemished or the invoice is missing.


Please describe the problem in an e-mail and – if necessary – attach a picture of the blemished cards. We will send you a replacement delivery immediately.

Question: Do you ship to international addresses?

We ship to Germany, Austria, Netherlands, Belgium, Luxembourg, France, Czech Republic, Poland, Denmark and Italy.

Question: I have a problem with uploading the photos. What can I do?

You can send us your photos with a brief description by e-mail. Our graphic designers check if the images are suitable for printing and insert them into the card. You will receive a preview of the modified card by e-mail before it goes into print. This service is free for you.

Question: Can I reach you by phone from abroad?

From abroad, you can contact us from Monday to Friday (8 am to 8 pm) by calling + 49 89 890 30 67-80.

Question: Do you offer matching envelopes?

We offer an assortment of envelopes. Please note that the color of the envelopes doesn't always correspond to the color of the selected card. If you aren't sure about which envelope to choose, we would recommend neutral colors such as white, cream or transparent.

Question: Is it possible to order a particular card in a different format?

For technical reasons this isn't possible.

Question: Can I change my order to express belatedly?

You can give us a call or send us an e-mail. Unless the cards are already in printing, we will change the shipping details for you.

Question: What is the best way to contact you?

Our service team is available from Monday to Friday (8am to 8pm). Please leave a message if no one answers the phone. We will call you back as soon as possible. You can also send us your request by e-mail.